Responsible Gaming at vm99

vm99 is strictly an adults-only platform. Players must be 21 years of age or older to register an account and participate in any form of gambling activity on this site. We believe that gambling, when approached responsibly, can be an entertaining pastime — but we also recognise that for some players it can become a problem if not managed carefully.

Responsible gaming is not just a policy at vm99 — it is a core part of how we operate. We have designed the platform with built-in tools that give you full control over how much you deposit, how long you play, and whether you need a break. We encourage all Bangladeshi players to use these tools proactively and to reach out to our support team at any time if gambling ever starts to feel less like entertainment and more like an obligation.

Your Responsible Gaming Toolkit

vm99 provides the following tools directly within your account settings. You can activate or adjust any of these at any time by logging in and visiting the Responsible Gaming section, or by contacting our support team at [email protected].

Age Verification Policy

vm99 enforces a minimum age requirement of 21 years for all players in Bangladesh. This is a firm policy with no exceptions. Age verification is a mandatory step during the account registration process — you will be required to provide a valid government-issued identification document confirming you are 21 years of age or older before your account is fully activated.

If vm99 has any reason to believe that a registered player may be under the age of 21, we reserve the right to suspend the account immediately, place a hold on any pending withdrawals, and request additional verification documents. If it is confirmed that a player is underage, the account will be permanently closed and any funds held will be returned to the original payment method used.

• All new registrations require government-issued photo ID verification before a first withdrawal is processed.
• Accounts where the age cannot be confirmed will be placed in a restricted state until valid identification is submitted and reviewed.
• Accepted identification documents include the National ID card, passport, or a valid driver's licence issued by Bangladeshi authorities.
• If you are aware of a minor attempting to access vm99, please report it immediately to [email protected].

Recognising the Signs of Problem Gambling

For most players, gambling is a recreational activity that adds excitement to daily life. But for a small number of people, gambling can develop into a harmful pattern. Understanding the warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:

• You spend more money gambling than you originally planned, or more than you can afford.
• You find yourself chasing losses — continuing to bet in order to win back money you have already lost.
• Gambling is affecting your relationships, work performance, or financial responsibilities.
• You feel restless, irritable, or anxious when you try to reduce or stop gambling.
• You borrow money from family or friends, or sell personal belongings, to fund your gambling.
• You use gambling as an escape from stress, depression, loneliness, or other personal difficulties.

If gambling has started to feel out of control, please reach out to our support team immediately. We are available 24/7 and our team is trained to help you access the right tools or take a break from the platform with no questions asked.

Quick Self-Assessment

The following short questions are designed to help you reflect on your gambling habits. There are no right or wrong answers — this is purely for your own awareness.

This self-assessment is not a clinical tool and is not a substitute for professional advice. If you are concerned about your gambling, please contact our support team or seek guidance from a qualified counsellor in your area.

How to Set Your Limits on vm99

Setting personal limits is quick and straightforward on vm99. You can manage all of your responsible gaming settings directly from the account settings panel after logging in. Here is how:

• Log in to your vm99 account and navigate to Account Settings, then select the Responsible Gaming tab.
• Choose the type of limit you want to set: daily deposit limit, weekly deposit limit, monthly deposit limit, or session time limit.
• Enter your chosen limit value and confirm. Deposit limit reductions take effect immediately. Increases to an existing limit are subject to a 24-hour cooling-off period before they become active.
• To activate a time-out or self-exclusion, contact support at [email protected] or use the dedicated self-exclusion form in the Responsible Gaming section of your account settings.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on vm99. When you activate self-exclusion, your account is locked immediately. You will be unable to log in, make deposits, place bets, or access any part of the platform for the duration of the exclusion period you choose.

Self-exclusion periods available on vm99 are: 6 months, 1 year, 3 years, and permanent exclusion. Permanent exclusion means your account will be closed indefinitely and cannot be reopened. For temporary exclusion periods, you may apply to reopen your account only after the full exclusion period has elapsed, and a mandatory 7-day reflection period has passed. vm99 will not market to you or send any promotional communications during your exclusion period.

• Self-exclusion takes effect within 24 hours of your request being submitted. You will receive an email confirmation once your exclusion has been activated.
• During an active self-exclusion, any winnings accrued after the exclusion was requested will be void and will not be paid out.
• Any account balance present at the time of self-exclusion will be returned to you via the original deposit payment method after the exclusion has been confirmed.

To activate self-exclusion immediately, email [email protected] with the subject line 'Self-Exclusion Request' and include your registered username and preferred exclusion period. Our team will process your request within 24 hours.

Tips for Safe and Enjoyable Play

Whether you are a new player or a long-time vm99 member in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh, the following practices will help keep your gaming experience positive and within your personal boundaries:

• Set a budget before you play and stick to it, regardless of your results. Treat the money you allocate to gambling as a leisure expense — like a cinema ticket or a meal out — not as an investment.
• Take regular breaks. If you have been playing for more than an hour, log out, stretch, drink some water, and do something unrelated to gambling before returning to the platform.
• Never play when you are feeling stressed, upset, tired, or under the influence of alcohol. These states reduce your judgement and increase the risk of impulsive decisions.
• Do not gamble to recover money you have lost in a previous session. Each session is independent — chasing losses almost always leads to larger losses.
• Keep gambling in proportion to other activities in your life. If you notice it taking up more time, money, or mental energy than other hobbies or responsibilities, that is a signal to reassess.
• Talk openly with someone you trust — a family member, a close friend — about your gambling habits. Accountability to another person is one of the most effective ways to maintain healthy boundaries.

Need Help? Contact Our Support Team

If gambling has become a concern for you or someone you know, please do not hesitate to reach out. Our support team is trained to handle responsible gaming enquiries with sensitivity and complete confidentiality. There is no judgment — only practical support and access to the right tools.